Lost or Stolen Cards

If you have access to online banking or the Security Federal Bank mobile banking app, go to Card Management.  You have the option to toggle your card off or you can choose report card lost/stolen.  The toggle button allows you to look for your card, if you think you have misplaced it.  During that time, the card cannot be used.  When you find the card, you can turn the card back on. If you cannot locate the card or it has been stolen, you will choose report card lost/stolen.  The card can no longer be used, and a new card will be issued.  A new card may take a couple weeks to arrive by mail.  If you need one immediately, you can stop by one of our branches and the branch can print you a card.

If you do not have access to online banking or the Security Federal Bank mobile banking app, please reach out to our Customer Service Center at 803.641.3000 immediately during business hours.  If during non-business hours, call 866.546.8273 to have your card blocked.

Lost or stolen cards must be reported to the bank within 2 business days.

To reorder a new card, contact Security Federal Bank or reorder though online banking or the mobile app under Card Management.
If you believe your card has been compromised or you believe you are a victim of fraud or ID theft, please call our Fraud Center at 800.237.8990.

Please call 800.325.3678 immediately.  Lost or stolen cards must be reported within 2 business days.

Come into one of our branches or call our Customer Service Center at 803.641.3000 immediately. If discovered during non-business hours, your account will be protected by contacting us the next business day.