Because your time is valuable! Here are the answers to some of our most asked questions.
Frequently Asked Questions
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Have a question? We have answers.
What should I do if I have a question on the weekend or in the evening?
You are welcome to give us a call during the hours below or you can stop by one of our 7 Day Branches.
Monday - Wednesday – 9:00am until 6:00pm
Thursday and Friday – 9:00am until 7:00pm
Saturday – 9:00am until 4:00pm
Sunday - 1:30pm until 4:00pm
*The drive thru at our Wagener Branch is also open Saturday from 8:30am until 12 pm.
Where do I sign-up and find my eStatements?
Signing Up
- Sign into Online Banking or the App
- Select an account from the Accounts section on the dashboard
- Click Documents (all future statements will be found under Documents)
- Click Sign Up/Changes
- Choose the account(s) you would like to enroll in eStatements and follow the instructions displayed
Accessing eStatements
- Sign into Online Banking or the App
- Select an account from the Accounts section on the dashboard
- Click Documents
- Choose the account associated with the eStatement you would like to see
What is the bank's routing number?
The routing number for Security Federal Bank is 253271822.
How do I order more checks?
There are 4 options for ordering more checks:
- Mail your check reorder form to us at PO Box 810, Aiken, SC 29802.
- Drop-off your reorder form at any of our branch locations.
- Call our Customer Service Center at 803.641.3000.
- Click on the link to reorder directly from Harland Clarke.
How do I report a lost or stolen SFB Checkbook?
Come into one of our branches or call our Customer Service Center at 803.641.3000 immediately. If discovered during non-business hours, your account will be protected by contacting us the next business day.
How do I turn on and off my debit card?
- Sign into online banking
- Click the card you want to manage under Card Management
- You can toggle between on and off in the top right corner. Once it is off, no transactions will process. When you turn it back on/green, the card is active again.
- If you choose, report card lost/stolen or re-order card, your card will no longer be available for use.